A Special Notice about Children
The Company does not sell products or applications to children (under the age of 18) and children are not eligible to use the Website for that purpose and we ask that children do not submit any Personal Information to us. If we become aware that we have collected Personal Information from children, we will take steps to remove that information from our servers. If you are a parent or guardian and you are aware that your children have provided us with Personal Information, please contact us. Children under the age of 18 may only use the Website, with the involvement and supervision of a parent or guardian, solely for purposes of research and education.
When you access an application, order a product or subscribe to a service, we will ask you to provide personal information about yourself and/or your company, such as your name, Username or User ID, password, shipping/billing addresses, telephone number, e-mail address, credit card information, occupation or position within your company, and any document or customer data uploaded by you to the cloud service platform. Whether or not you choose to provide the information we request is entirely up to you. But if you choose not to provide the information we request, you may be unable to purchase products or applications, or access certain services and content on the Website.
Collection and Use of Personal and Business Information
Name and Contact Data: We collect your first and last name, title, company or institution name, email address, postal address, phone number, and other similar contact data.
Credentials: We collect passwords, hints and security information for account access and authentication.
Payment Data: If you choose to purchase a product or service from us, our payment processor will collect data necessary to process your payment which is stored by our payment processor and you should review its privacy policies and contact our payment processor to inquire about privacy of your payment information.
We also may ask you for personal information when you ask us for information, subscribe to a Company service or publication, or download information. Your personal information enables us to provide you with the information you have requested, fulfill your purchases, provide you with information regarding future products, services and events, allow you to participate in the interactive features of our Website when you choose to do so, and to provide customer service or support. We also use your personal information to help identify you if you lose your password, request to generate or replace your password, and to help you quickly find information on the Website.
Tracking: We may also collect data concerning your use of the Website, such as by using an embedded image in an email in order to track if you open our email communications and using a URL within our email that enables us to identify whether you have taken a follow-up action such as visiting the Website. This enables us to identify your interest in our company and allows us to offer you opportunities on issues of interest to you. We do not respond to Do Not Track requests.
If you believe that any of your personal information is incorrect, or has been changed since your registration at the Website, please send an e-mail message to email@example.com explaining the correction or change and provide any relevant confirmation or reference number.
European Union-United States Data Privacy Regulations
European Union General Data Protection Regulation (GDPR)
On May 25, 2018, the General Data Protection Regulation (GDPR), a significant change to European Union (EU) privacy law, took effect. The regulation prioritizes an individual’s right to control their personal information. Company is committed to compliance with the GDPR by providing privacy protection to all our customers. How GDPR applies to Company?
Company is both a controller and processor of personal information, and that information is stored in the United States. We control the personal information of those with whom we directly interact. Examples include end-users who create VIDEOFLOW® solution Accounts or fill out a form on our website. We are a processor of personal information for other controller organizations (i.e., our customers) who have entrusted us with processing personal information that they control. Examples of this include customers’ data that is uploaded to our cloud service platform, and contact information provided to us for a customer organization.
The GDPR lists legal bases that allow controllers (like Company) to process personal information, such as contractual necessity, legal obligation, vital interests, public interest, legitimate interest, and consent. Most of the service we provide to customers would be considered a contractual necessity or a legitimate interest. In other cases (e.g., web browsing tracking, marketing), we obtain direct affirmative consent before collecting any personal information. Company is committed to protecting your personal information from any attacks or data breaches. We have implemented appropriate security controls throughout our business systems. In the event of a data breach, we will honor the GDPR requirements for notification.
Notifications to User: Process by which Consumer can review and request changes to Personally Identifiable Information collected, and the Legal Process for Processing Personal Data and Your Data Protection Rights under General Data Protection Regulation (GDPR)
If you are a resident of the EU and/or EEA, you have certain data protection rights. The Company aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. We do not conduct automatic profiling. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Upon your request, you can access, update or request deletion of your Personal Information. Where possible we may provide remote access to a secure system which would provide you with direct access to your personal data.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Information and object to specific uses such as for direct marketing or scientific research.
The right of restriction. You have the right to request that we restrict the processing of your Personal Information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used formats, so you can obtain and transfer personal data from one service provider to another.
The right to withdraw consent. You also have the right to withdraw your consent at any time where the Company relied on your consent to process your personal information.
The right to complain. Please note that the Company may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the EU or EEA.
Data Protection Officer. Company has a Data Protection Officer who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:
Data Protection Officer
TWIZTED DESIGN, INC.
43 West 85th Street
New York, NY 10024 USA
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Do We Share Your Information?
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there.
We will share your Personal Information with our partners, suppliers, and with third-party independent contractors for purposes of: (1) performing functions on behalf of the Company, such as processing credit card transactions; (2) allowing us to provide you with our products or services; and (3) providing you with product information via e-mail or postal mail. Our partners and third-party independent contractors are obligated contractually not to use or share your personal information for unauthorized purposes and to use it only as we instruct.
The Company may also disclose your Personal Information to comply with a court order, subpoena, search warrant, or other legal process; to comply with legal, regulatory, or administrative requirements of any governmental authorities; to protect and defend the Company, its subsidiaries and affiliates, and their officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim, or dispute; to enforce the Terms and Conditions of Use of the Website; to prevent imminent physical harm; and in the event that we find that your actions on the Website violate any laws, our Terms and Conditions of Use, or any of our usage guidelines for specific products or services.
We may disclose personally identifiable information to the extent we reasonably believe it is necessary to protect the security or integrity of our operations; to take precautions against liability; in the event of a security breach, or to take action to prevent, minimize, or remedy any harm from the breach; or to the extent permitted by law, to provide information to a law enforcement agency or for an investigation on a matter related to public safety.
You may “opt out” of having your Personal Information shared for purposes of receiving product offers via e-mail or postal mail, and from receiving product offers directly from us via e-mail or postal mail, by simply clicking on the box stating “I Do Not Agree” provided in the Website the first time you use your login and password to access the area of the Website that requires registration. Additionally, you can opt out by providing us written notice identifying which communications you choose not to receive by writing us at: firstname.lastname@example.org or Opt-Out Administrator, 43 West 85th Street, New York, NY 10024, USA.
If you choose not to give us your Personal Information at all, you can still access the Website; however, you will not be able to access areas that require registration, purchases, access to proprietary information or Personal Information.
The Company contracts with a third party to maintain and host the Website and/or our platform for services. Therefore, any information you submit, including Personal Information, will be placed and stored on a computer server maintained by this third-party host. The third party implemented technology and security features and strict policy guidelines to safeguard the privacy of your Personal Information from unauthorized access or improper use.
The Company does not provide the technologies used to build the Website, and therefore, neither recommends nor endorses the same. Any information regarding identified technologies, including their capabilities, limitations, and applications, which is not specifically identified as Company’s proprietary technology, should be sought directly from their manufacturers. The Company hereby disclaims any rights to trademarks, service marks, trade names, logos, copyrights, patents, domain names, or other intellectual property interests of third parties.
Links to Other Materials
The Website may contain links to other sites. These links are an accommodation to the respective third-party site owners and for your convenience. Sites linked to and from the Website are not necessarily under the control of the Company, and the Company shall have no responsibility or liability whatsoever for the content or privacy practices of any linked sites, or any link or linking program at any time. You should read and understand the Company’s policies with respect to such third-party links, as stated in the Terms and Conditions of Use of the Website.
The Website has security measures in place to protect the loss, misuse, and alteration of the information under our control. Please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While the Company strives to use commercially acceptable means to protect your Personal Information, the Company cannot guarantee its absolute security. Our third-party payment processor is responsible for and handles all credit card information and utilizes state-of-the-art secure encryption and electronic transactions technology.
Effective Date and Changes